Terms & Conditions mudah66 — Malaysia Betting Platform Terms of Use

These Terms & Conditions constitute a legally binding agreement between you ("Player" or "User") and mudah66 ("Company", "we", or "platform"), operating under official licence MGA/B2C/394/2017 issued by the Malta Gaming Authority.

Mudah66 is an online betting platform offering sports betting, Live Casino, baccarat, slots, progressive jackpots, and virtual sports to players in Malaysia. The mudah66 platform is accessible via mudah66.my and any official mobile applications we release.

This mudah66 Terms & Conditions document should be read together with Privacy Policy, Responsible Gaming Policy and any game-specific rules applicable to particular products on the mudah66 platform. All such documents together form a comprehensive agreement between the player and mudah66.

To be eligible to use mudah66 services, you must meet all of the following requirements:

• Age at least 18 years of age on the mudah66 account registration date.
• Residing in a country or region that does not prohibit participation in online gambling activities.
• Have full legal capacity to enter into a valid and binding agreement.
• Not currently on a self-exclusion list or banned from any recognised gambling platform.
• Not represent or act on behalf of any third party without full disclosure to mudah66.

Mudah66 reserves the right to request proof of age and identity at any time. If a player is found not to meet these eligibility requirements, the account will be suspended immediately and all funds may be held pending the outcome of an investigation.

Each mudah66 player is permitted to hold one (1) account only. Registering multiple accounts, whether using the same or different details, is strictly prohibited. mudah66 employs advanced detection technology to identify duplicate accounts and will take immediate action upon discovery.

By registering a mudah66 account, you agree to:

• Provide accurate, truthful and complete personal information, including your full name, date of birth, phone number and a valid email address.
• Updating your account information should there be any changes to your personal details.
• Keep your mudah66 account password confidential and do not share your login credentials with any other party.
• Take full responsibility for all activity that occurs within your mudah66 account.
• Notify mudah66 immediately if you suspect your account has been accessed without authorization.

Mudah66 reserves the right to decline any registration application without providing a reason. mudah66's decision regarding the acceptance or rejection of any registration application is final.

Mudah66 supports the following deposit methods exclusively for players in Malaysia:

• Touch 'n Go eWallet — instant deposit, minimum RM10
• DuitNow — real-time transfer via phone number or account number
• GrabPay — instant deposit via the GrabPay app
• Boost — instant deposit via Boost e-wallet
• ShopeePay — instant deposit via the Shopee app
• FPX (Maybank2u / CIMB Clicks) — online banking transfer

All deposits must be made from a payment method registered in the same mudah66 player's name. mudah66 does not accept deposits from third parties or on behalf of another person. Any deposit suspected to originate from a third party will be held pending identity verification.

Deposit limits may be set by the player themselves as part of the Responsible Gaming mudah66. Limits can be reduced immediately, but increases require a 24-hour waiting period.

Mudah66 players may withdraw funds at any time, subject to the following conditions:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals must be made to the same payment method used for the original deposit, or to a verified bank account registered in the player's name.
• All bonus wagering requirements must be met in full before any withdrawal of bonus funds is permitted.
• Mudah66 reserves the right to request identity verification documents (KYC) before approving withdrawals exceeding RM5,000 within 24 hours.
• Withdrawal processing time is between 5 and 30 minutes, depending on the chosen payment method and the time the request is submitted.

If a withdrawal is delayed beyond 60 minutes, players are encouraged to contact the mudah66 customer support team via live chat for a status update. mudah66 is committed to processing all valid withdrawals within the stipulated timeframe without unreasonable delay.

Mudah66 offers a variety of bonuses and promotions to Malaysian players from time to time, including welcome bonuses, reload bonuses, weekly cashback, and seasonal promotions. All bonuses are subject to the following terms:

• Each bonus carries a wagering requirement that must be met before a withdrawal is permitted. Wagering requirements typically range from 10x to 30x depending on the bonus type.
• Bonuses are only valid for use within the timeframe stated in the relevant promotion terms. Expired bonuses cannot be reactivated.
• Mudah66 reserves the right to void any bonus suspected of being obtained through fraud, abuse or manipulation.
• Each player is entitled to claim the welcome bonus once only. Attempting to claim the welcome bonus multiple times through multiple accounts is a violation of mudah66 Terms & Conditions.
• Certain games may be excluded from wagering requirement contributions or may contribute at a different percentage. Full details are available in the respective promotion terms.

Mudah66 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Players are encouraged to check the promotions page regularly for the latest information.

All bets placed on the mudah66 platform are subject to the specific game rules for each product category. In general, mudah66 betting rules are as follows:

• Confirmed bets cannot be cancelled or modified once submitted, unless there is a clear determination that the match or game has been postponed or cancelled.
• In the event of a technical disruption during an active game, mudah66 will settle the bet based on verifiable results from official sources.
• Mudah66 reserves the right to void or re-settle any bet involving incorrect odds due to a significant system error or human error.
• In sports events, a bet is considered valid if the match kicks off within 12 hours of the scheduled time. Matches delayed by more than 12 hours will result in all related bets being refunded.
• Players are solely responsible for ensuring all bets are correct before final confirmation. mudah66 will not entertain cancellation requests arising from player error.

For Sports Betting categories covering Malaysia Super League, EPL and badminton, maximum bet limits vary by market type and match availability. Current limits can be viewed directly on the mudah66 platform interface when selecting a match.

The following activities are strictly prohibited on the mudah66 platform and may result in permanent account suspension or closure:

• Use of automated software, bots, scripts or any tools designed to exploit the mudah66 system.
• Player collusion to manipulate game outcomes, particularly in poker or peer-to-peer games.
• Money laundering or using mudah66 for any illegal or suspicious activity.
• Providing false or misleading information during registration or the identity verification process.
• Attempting to access another player's account without authorisation.
• Distributing offensive, threatening or unlawful content through mudah66 communication channels.
• Exploiting any bugs or system vulnerabilities. Players who discover a bug are required to report it to mudah66 and must not take advantage of it.

Mudah66 operates a real-time monitoring system that tracks all activity on the platform. Any suspicious activity will be investigated and appropriate action taken without prior notice to the player involved.

Players may close their mudah66 account at any time by contacting our customer support team. Prior to closure, all eligible balances will be returned to the player via the original payment method.

Mudah66 reserves the right to close or freeze any player's account under the following circumstances:

• Violation of any part of these mudah66 Terms & Conditions.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• Player-initiated self-exclusion request through the programme Responsible Gaming.
• Receipt of instructions from a relevant regulatory body or law enforcement authority.
• Inactive for more than 12 consecutive months with no login activity or transactions.

In cases of account closure due to a violation, mudah66 reserves the right to withhold part or all of the account balance, depending on the severity of the breach and subject to the outcome of the investigation.

Mudah66 is not liable for any financial losses incurred by players as a result of betting activity on our platform. Betting carries financial risk, and players are solely responsible for their own wagering decisions.

In addition, mudah66 is not liable for:

• Service disruptions due to scheduled system maintenance or unexpected technical issues.
• Losses arising from unstable internet connectivity on the player's end.
• Any act or omission by a third-party payment service provider.
• Losses resulting from unauthorised access to a player's account due to the player's own negligence in safeguarding their password.

The mudah66 platform is provided on an "as is" basis. While we strive to keep the platform running smoothly at all times, mudah66 makes no warranty that our services will be entirely free from interruptions, errors, or faults.

Mudah66 reserves the right to amend, update or replace any part of these Terms & Conditions at any time. Any changes take effect immediately upon being posted on this page.

Mudah66 will endeavour to notify players of significant amendments via email or in-platform notifications. However, it remains the player's responsibility to review the mudah66 Terms & Conditions page periodically to stay informed of the latest terms.

Continued use of the mudah66 platform following any amendment to the Terms & Conditions constitutes acceptance of the revised terms. If you do not agree with the changes, you should stop using the mudah66 platform and close your account.

If you have any questions regarding these mudah66 Terms & Conditions, or need clarification on any part of this document, please contact our team:

The mudah66 customer support team operates 24 hours a day, 7 days a week, and is able to communicate in both Bahasa Malaysia and English. We are committed to resolving every query promptly and transparently for the satisfaction of our players across Malaysia.